Welcome to Liquor Sale Store’s FAQ section. We’re here to answer your questions about our premium wine selection, global delivery service, and everything in between.

Product Questions

What types of wines do you specialize in?
We specialize in premium wines from iconic regions worldwide including Burgundy, Bordeaux, Champagne, California, Barossa Valley, Adelaide Hills, and many more. Our selection focuses on quality vintages that represent the best of each terroir.
How do you ensure wine quality during shipping?
Our sommelier team selects each bottle from our temperature-controlled cellar, and we use specialized wine shipping materials to protect against temperature fluctuations and rough handling. We also provide seasonal shipping recommendations for delicate vintages.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping (10-15 business days via DHL/FedEx): $12.95 flat rate
– Free Shipping (15-25 business days via EMS): Available for orders over $50
Do you ship to my country?
We ship globally to most countries (excluding some Asian countries and remote regions). Our checkout system will automatically notify you if we cannot deliver to your location.
How long does order processing take?
We process orders within 1-2 business days. You’ll receive tracking information once your order ships.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely satisfied with your order’s condition upon arrival, you may return it for a full refund or replacement (your choice).
How do I initiate a return?
Simply contact our customer service at [email protected] with your order details. We’ll guide you through our simple online return process.
Are there any restrictions on returns?
Due to alcohol regulations, some areas may have restrictions on returns. We’ll inform you if any special conditions apply to your location.

Customer Service

How can I contact customer service?
Our Milwaukee-based team is available via email at [email protected]. We typically respond within 24 hours.
Do you offer recommendations or wine advice?
Our sommelier team would be delighted to help you select the perfect wines. Contact us with your preferences, and we’ll provide personalized recommendations from our global collection.

Still have questions? Our wine experts are always happy to help you navigate our global collection and delivery service. Email us at [email protected] for personalized assistance.