At Liquor Sale Store, we take great care in selecting and shipping our premium wines from Burgundy, Barossa Valley, and other esteemed regions. However, we understand that occasionally a return or exchange may be necessary. This policy outlines our procedures to ensure a seamless experience for our discerning clientele.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of delivery for most products, provided they meet the following conditions:

  • The product is in its original, unopened condition with intact seals
  • The original packaging is undamaged
  • A valid proof of purchase is provided

Non-Returnable Items

Due to the nature of fine wines and legal restrictions, the following cannot be returned or exchanged:

  • Any opened or partially consumed bottles
  • Temperature-sensitive shipments that were improperly stored after delivery
  • Special orders including rare Burgundy vintages or Bordeaux futures
  • Personalized or custom collections

Return Process

  1. Initiate Your Request: Email our concierge team at [email protected] within 15 days of delivery with your order number and reason for return.
  2. Receive Authorization: We will respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack the wine in its original packaging with adequate cushioning. Include a copy of your invoice.
  4. Ship with Care: Send via the carrier specified in your authorization email. We recommend temperature-controlled shipping for optimal preservation.

Exchange Process

For exchanges of equal or greater value from our curated selection of Adelaide Hills, California, or Côtes du Rhône wines:

  1. Follow the same initial steps as the return process
  2. Specify your desired replacement bottle(s) in your email
  3. Our wine specialists will confirm availability and arrange shipment once we receive your return

Refund Information

Upon receipt and inspection of your return:

  • Refunds will be processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Liquor Sale Store Concierge,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Product(s) for return: [Wine Name, Vintage, Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specify wine if known)]

I confirm that the product(s) remain unopened and in original condition. Please advise next steps at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

International Returns

For our global clientele outside the United States:

  • All customs duties and taxes for returns are the customer’s responsibility
  • We cannot process returns to countries where alcohol imports are restricted
  • Refunds will be issued in USD and may be subject to currency fluctuations

For any questions about our returns policy or assistance selecting alternative wines from our Champagne or Burgundy collections, please contact our customer service team at [email protected].