At Liquor Sale Store, we are committed to delivering exceptional wines from renowned regions like Burgundy, Barossa Valley, and Champagne directly to your doorstep with the utmost care. Our policies are designed to provide transparency and convenience for our discerning clientele.

Shipping Information

Global Delivery: We ship worldwide (excluding Asia and certain remote regions) via premium carriers to ensure your fine wines arrive in perfect condition.

Shipping Options & Timelines

  • Standard Shipping: $12.95 via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50 via EMS
    • Order processing: 1-2 business days
    • Delivery time: 15-25 business days after dispatch

All shipments include temperature monitoring during transit for optimal wine preservation. We recommend being available to receive your delivery promptly.

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery for most products under these conditions:

  • Product is in original, unopened condition with intact seals
  • Original packaging is undamaged
  • Valid proof of purchase provided

Non-Returnable Items

Due to the nature of fine wines and legal restrictions, we cannot accept returns for:

  • Opened or partially consumed bottles
  • Temperature-sensitive shipments improperly stored after delivery
  • Special orders including rare Burgundy vintages or Bordeaux futures
  • Personalized or custom collections

Return Process

  1. Initiate Your Request: Email our concierge at [email protected] within 15 days with:
    • Order number
    • Reason for return
    • Photos of any damaged items (if applicable)
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and RMA number
  3. Package Securely: Repack in original packaging with adequate cushioning, including a copy of your invoice
  4. Ship with Care: Use the specified carrier (we recommend temperature-controlled shipping)

Exchange Process

For exchanges of equal or greater value from our curated selection (including Adelaide Hills, California, or Côtes du Rhône wines):

  1. Follow the standard return process
  2. Specify desired replacement bottle(s) in your email
  3. Our specialists will confirm availability and arrange shipment upon receiving your return

Refund Information

  • Processed within 5 business days after we receive and inspect your return
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless due to our error

International Returns

For our global clientele outside the United States:

  • Customers are responsible for all customs duties and taxes for returns
  • Returns cannot be processed to countries with alcohol import restrictions
  • Refunds issued in USD (may be subject to currency fluctuations)

Contact Us

For assistance with returns or selecting alternative wines from our Champagne or Burgundy collections, contact our customer service team:

Email: [email protected]
Physical Address: 2036 Goldcliff Circle, MILWAUKEE, US 53201

Note: All policies subject to state and local laws regarding alcohol shipment and returns.